Santa Special

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tickets have sold out to join us & SANTA, for a very special day on board a festive Puffing Billy.  

who needs a sleigh when you have.... PUFFING BILLY!

These very special trains ensure a festive day out for all the family:

  • Departing Gembrook Railway Station for a 1 hour return ride through the forest and picturesque farmlands of Gembrook, Victoria.

  • Meet and greet Santa.

  • Each child (from babies to the age of 10) receive a present from Santa in the Santa Cave.

  • Make some great Christmas themed gifts to take home in the Little Elves Workshop.

  • Indoor and outdoor activities for all ages - designed so all the family can enjoy the day together. 

  • Plenty of festive photo opportunities. 

  • Yes! All activities and more fun entertainment is included in your ticket!


Santa's Special adventures are on:

Saturday 9 December

Sunday 10 December

Saturday 16 December

Trains depart at:




Passengers with special needs

Passengers with wheelchair requirements: Please contact via Puffing Billy's Customer Service Centre on (03) 9757 0700 or during weekday office hours, so that we can best assist with your needs.

Note to all passengers

There is no seat allocation in the train carriages.

To be seated with family and friends we suggest you gather on the platform together and our conductors will assist you accordingly.
We ask all passengers to be on the platform at least 15 minutes prior to see Santa and friends.

Booking terms and conditions


event site

Explore this very special event site before you arrive with the event map.
 Site Map 

The site is open from 10am – 4:00pm. Scheduled present times are printed on the wristband received upon entry.

Please allow 3 hours for your festive day out with Santa and Puffing Billy.

Make their day and don't miss the sleigh.
For customers booked on the 1:30pm session, arrive 60 minutes prior to enjoy the activities before your train ride. 


Note: there is NO ON-SITE parking at Gembrook Station.

We request our passengers do not park along the tiny town roads but in the designated car park:

Gembrook Primary School: 48-50 Main Rd, Gembrook

Note: Gembrook Scouts are collecting $5 per car, please bring change.

From there, it is an approximately 5 minute walk to the Gembrook Railway Station.
Please ensure you park your car at least 45 minutes prior to your train departure time.


ADDRESS: Main Road, Gembrook 3783

(Road Number C412 - Melway Ref 312 K10) 

Facilities include:

  • Retail Shop 
  • Hot and cold snacks and refreshments to purchase
  • Onsite toilets and baby change area
  • Wheelchair and pram friendly site
Santa Specials' take place at the Gembrook Puffing Billy Railway Station - NOT Belgrave where most other Puffing Billy departures commence.

SANTA SPECIAL (2nd & 3rd DECEMBER) cancellation

We regretably advised that due to the predicted major weather event, Puffing Billy Railway cancelled the Santa Specials scheduled for Saturday 2nd and Sunday 3rd December 2017.

As we would not like your experience to be anything less than perfect we have provided the following options:

Transfer your Santa Special tickets to Saturday 16th December 2017
Receive a full refund.

Should you decide to transfer your Santa Special tickets to Saturday 16th December 2017, you must contact our Customer Service Centre by 5.00pm on Thursday 7th December 2017 and:

  • state your Booking Name
  • state your File Reference Number (it is listed on your confirmation email)
  • advise which time train (11.00am or 1.30pm) you wish to travel on.

Our Customer Service Centre can be contacted by email at, phone on 03 9757 0719 or fax on 03 9757 0705.

If we have not heard from you by 5.00pm on Thursday 7th December, we will assume that you require a refund and this will take place the week commencing 11th December 2017.

We apologise for any inconvenience and trust you understand our reasoning for taking this action.